At AuthenticAcc, we strive to ensure your complete satisfaction with every purchase you make from us. However, we understand that there may be instances where you need to return a product or request a refund. Please review our refund and returns policy outlined below:
Refunds:
- Unused Accounts: Refunds for unused accounts will be issued within 30 days of purchase. The account must remain unused and in its original condition to be eligible for a refund.
- Technical Issues: If you encounter any technical issues with your account or credits, please get in touch with our customer support team immediately. We will work to resolve the issue promptly. If we cannot fix the problem to your satisfaction, a refund may be issued.
- Unauthorized Purchases: If you believe an unauthorized purchase has been made using your account, please notify us immediately. We will investigate the issue and take appropriate action, including refunding.
Returns:
- Unused Credits: Unused AWS credits may be eligible for return within 30 days of purchase. Credits must remain unused and in their original state to qualify for a return.
- Physical Products: We do not sell physical products directly related to cloud services. Therefore, physical returns do not apply to our business model.
How to Request a Refund or Return:
To request a refund or return, please get in touch with our customer support team at refund@authenticacc.com with the following information:
- Order number
- Reason for refund or return
- Any relevant details or documentation
Once we receive your request, our team will review it and respond within 2-3 business days with further instructions.
Exceptions:
Please note that certain products or services may have specific refund and return policies outlined at the time of purchase. These policies will supersede the general policy outlined above.
Contact Us:
If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us at refund@authenticacc.com. Our dedicated customer support team is here to help.